Privacy Policy

1. Information We Collect

At Taviora Club Ltd., we prioritize your privacy as highly as the physical condition of our board games. We collect information that you voluntarily provide when you create an account, place an order, or subscribe to our dispatch. This includes your name, email address, physical delivery address, and telephone number. We also collect browsing data automatically, such as IP addresses, browser types, and interaction metrics with our product catalog, utilizing secure analytics to refine our archive's presentation.

2. How We Use Information

The primary purpose of collecting your data is to fulfill your requisitions accurately and swiftly. Your delivery address and contact information are required to coordinate secure shipping through our trusted logistics partners. We use your email address to send critical updates regarding order status, tracking information, and, if you opt-in, notifications about highly anticipated game restocks or exclusive deluxe edition pre-orders. We do not use your information for invasive profiling.

3. Data Retention and Security

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Order histories are maintained to facilitate warranty claims and missing component requests with publishers. All data is stored on encrypted, highly secure servers, and we employ industry-standard SSL technology to protect your information during transmission. We regularly audit our security practices to ensure your digital safety matches our physical packaging standards.

4. Third-Party Sharing

Taviora Club Ltd. categorically refuses to sell, trade, or rent your personal information to third-party marketing agencies. We share data exclusively with trusted third-party service providers essential to our operations, such as payment processors (to securely handle transactions) and courier services (to physically deliver your games). These partners are legally bound by strict data processing agreements and are permitted to use your information solely for the function they are contracted to perform.

5. Your Rights Under GDPR

Under the General Data Protection Regulation (UK GDPR), you possess substantial rights regarding your personal data. You have the right to request access to the data we hold about you, to request corrections to any inaccuracies, and to request the erasure of your data ("right to be forgotten"). You may also restrict our processing of your data or object to it entirely. To exercise any of these rights, please contact our support team, and we will act upon your request promptly and transparently.

6. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our dedicated support team. You can contact our Data Protection Officer via email at support@tavioraclub.com or by physical mail at Taviora Club Ltd., 42 Tabletop Lane, Covent Garden, London, WC2E 9HA, United Kingdom. We are committed to resolving any privacy concerns with the utmost integrity.